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Weare happy to answer your Compex questions.
Who is Compex Canada?
Will my insurance cover Compex?
Many insurance providers will cover your Compex purchase, especially when prescribed by a physician. The TENS feature (for nerve pain) is quite often the reason. Please contact us for more details.
How long is the Compex warranty?
Before contacting us, we recommend that you carefully read this document.
What is your return policy?
If you are not completely satisfied, you may be eligible to return the product for a refund of the full purchase minus handling (see below for more info) within 30 days. Returns must be in new, saleable condition with original packaging.
Please note that, as mentioned above, we are a separate entity to DJO Canada and compex.com/ca. We cannot assist with any inquiries or returns regarding orders placed through DJO Canada and/or compex.com/ca.
For orders placed on our website, please contact us at email@example.com before initiating a return.
Next, mail your merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.
The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Team Perfect.
A refund will be processed once we have had a chance to review the condition of your return.
*Please note that a 10% handling fee will be deducted from your original payment (before tax and shipping) on all Compex units and accessories.