Weare happy to answer your Compex questions.


Who is Compex Canada?

Our online store - - is managed by Team Perfect Healthy Wholesale Distribution in Edmonton, Alberta. We operate as a Compex distributor with orders fulfilled via DJO Canada, a third party out of Mississauga, Ontario. Should an item ever be on backorder (we do not have a realtime inventory), one of our team members will be sure to notify you within two days.

Will my insurance cover Compex?

Many insurance providers will cover your Compex purchase, especially when prescribed by a physician. The TENS feature (for nerve pain) is quite often the reason. Please contact us for more details.


How long is the Compex warranty?

2 years


Before contacting us, we recommend that you carefully read this document.

What is your return policy?

If you are not completely satisfied, you may be eligible to return the product for a refund of the full purchase minus handling (see below for more info) within 30 days. Returns must be in new, saleable condition with original packaging.

Please note that, as mentioned above, we are a separate entity to DJO Canada and We cannot assist with any inquiries or returns regarding orders placed through DJO Canada and/or 

For orders placed on our website, please contact us at before initiating a return.

Next, mail your merchandise to the name and address below. You are strongly encouraged to utilize a shipping service with tracking capability.

Team Perfect
Attn: Returns/Exchanges
PO Box 21028
Leduc, Alberta
T9E 6R4

The original shipping fees are non-refundable, and the cost incurred on your return shipment is at your expense. However, the cost of shipping exchange items back to you will be covered by Team Perfect.

A refund will be processed once we have had a chance to review the condition of your return.


*Please note that a 10% handling fee will be deducted from your original payment (before tax and shipping) on all Compex units and accessories.